Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
When your order is packed and dispatched we send you a “Shipping Confirmation” with a tracking information by email which recapitulates the products you ordered and gives you an estimated delivery date.
Please note the delivery the delivery times shown below is only an estimation after you received your “Shipping Confirmation” email. However please allow 10 working days to cover any unforeseen delays. If you don’t receive your parcel after 10 working days, please contact us at firstname.lastname@example.org by indicating your name and your “Shipping Confirmation” number.
UK: 2 business days
Europe: 5-6 business days
USA: 5-6 business days
Other countries: 5-7 business days
Once your order has been dispatch, you will receive a tracking number or an Airway Bill (AWB). We will let you know the courier service provider in order you to follow your package delivery status
We always aim for make sure our customers love our products, but if you do need to exchange or return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Items must be returned to us unused with all MARAINA LONDON tags still attached. Returns that do not meet our policy will be sent back to you.
There may be a small delivery fee to exchange or return your order.
UK : FREE
European Union: £5
Our artisans dye our raffia by hand. Despite all the care taken in the materials choice and its dyeing, raffia strands are naturally irregular and their colouring not perfectly even. Therefore two similar products (i.e. same item, same colour) can present two different shades of colour. It makes each bag unique.
All our fashion accessories are hand-crocheted. Despite all the care we take to respect the given dimensions on this website, product dimensions can slightly vary. It does not affect the bag design.
Gently wipe with a damp cloth. Please do not soak bag in water.
Order and Payment
We use a third party payment provider called Stripe. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification.
Maraina Limited does not hold any credit details and these would have to be re-entered each time you would like to buy goods from this website. Once you have entered your card details, Stripe will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.
If you want to cancel an order please let us know as soon as possible. You are entitled to cancel your order and return the goods within 7 working days and we will refund the cost of the item(s). Do this by contacting us by email at email@example.com quoting the “Dispatch Confirmation” number supplied to you. We will offer a full refund if the item is returned unused and in a saleable condition within 30 days of you receiving it.
Customers are responsible for the cost and risk of loss or damage when returning the goods unless the item is faulty.
You can contact us through our contact page! We will be happy to assist you.